At Kedai Perabot Gemas by Amazing Furniture, customer satisfaction is our top priority. We are committed to providing a smooth and transparent shopping experience. This Refund and Return Policy outlines the conditions under which you may return or exchange products purchased from us, ensuring that you are fully informed of your rights as a customer.
Please note, Amazing Furniture does not offer a change of mind return option, as many of our pieces are made to order based on customer confirmation. We encourage customers to review all product details, including dimensions, materials, and styles, before finalizing their purchase. For further queries or to view items in person, feel free to visit our Gemas showroom – just search for “Amazing Furniture Kedai Perabot Gemas” on Google Maps or Waze.
Refunds
Change of mind does not qualify for returns and refunds at Amazing Furniture.
Should you need to return an item due to manufacturing flaws or our oversight, we will cover all associated costs to ensure your order meets your expectations.
Returns for other special circumstances are at our discretion and may incur a restocking fee of 20%, alongside any transportation and service fees.
Fitting and Installation
We pride ourselves on our delivery expertise, ensuring furniture fits through standard-sized entrances for installation. For larger items like bed frames and wardrobes, assembly is done on-site. Please inform us if your entryway is smaller than standard, and we will guide your selections accordingly.
It’s the customer’s responsibility to verify item dimensions for entryway compatibility. If an item does not fit, we offer a return for store credit only.
Exchanges
Exchanges are possible under the following conditions:
- Receipt of a defective or damaged product
- Incorrect item delivered
Contact our team at 012-728 9169 with your proof of purchase and photos of the issue. After review, we’ll confirm if an exchange or replacement is possible and arrange a site visit for inspection. The correct product will be delivered and exchanged on-site within a specified timeframe.
Returns
Your satisfaction is our primary goal. You’re entitled to request an exchange or return if you’re unsatisfied, subject to fair assessment. All returned items will undergo evaluation. While we aim to accommodate all requests, we reserve the final decision on returns.
For inquiries related to refunds and returns, contact us via email or WhatsApp at 012-728 9169.